Commercial Printing Standards

• Quotations are based on the specifications available when the quote is prepared and may expire or be revised if not accepted within the stated period.
• If quantity, paper, finishing, artwork condition, delivery, schedule, or other specifications change, the price and schedule may also change.
• Orders may be subject to credit approval, deposits, prepayment, or other agreed payment arrangements.
• If an order is canceled after work has begun, completed work, committed materials, outside purchases, and other non-cancelable costs may still be chargeable.

• The customer is responsible for supplying accurate specifications and keeping backup copies of original files.
• Additional prepress, file repair, conversion, typesetting, image work, programming, or other preparation outside the quoted scope may be billed separately with approval.
• Experimental, prototype, or preliminary work performed at the customer's request may be chargeable even if the final production order does not proceed.
• Production tools, working files, templates, impositions, plates, dies, or other preparatory materials created by Paper Moon remain Paper Moon property unless the written agreement states otherwise.

Changes requested after the project scope, artwork, or proof has been established are customer alterations. Added design, prepress, proofing, setup, material, or production time may change both price and delivery.

When a change affects work already completed, the cost of rework or discarded material may also apply.

• Customers are responsible for reviewing proofs for copy, spelling, numbers, dates, page order, trim, content, and other visible details before approval.
• Production based on an approved proof is considered authorized to proceed.
• Monitor previews, office printers, contract proofs, digital presses, offset presses, wide-format devices, inks, coatings, and papers can differ. Reasonable production variation is normal.
• If an exact or especially close color match is important, it must be identified before production so the appropriate proofing or press-control method can be quoted.

Manufacturing processes can produce small quantity variations. Unless the quotation specifies a guaranteed exact count, reasonable overruns or underruns may occur on some commercial print products.

If an exact minimum or exact delivered quantity is essential, tell us when the job is quoted so the production plan and price can account for it.

• Customer-supplied paper, envelopes, substrates, artwork, dies, data, or other materials must be suitable for the intended production process.
• If supplied material requires testing, repair, sorting, conversion, or replacement, additional costs or schedule changes may apply.
• Outside purchases or subcontracted services authorized for the project are part of the project cost unless the quotation states otherwise.
• Paper Moon is not responsible for hidden shortages, defects, or inconsistencies in customer-furnished materials that could not reasonably be identified before production.

• Production schedules assume timely receipt of artwork, approvals, materials, deposits, and other customer-supplied items.
• Customer delays may require the delivery date to be rescheduled.
• Pickup, local delivery, freight, courier, mailing, or shipping charges are included only when stated in the quotation.
• Events outside reasonable control—including carrier disruptions, equipment failure, utility interruption, fire, severe weather, natural disaster, labor disruption, government action, or supply interruption—may extend schedules.

Customers should maintain their own permanent archive of artwork and source files. Paper Moon may retain production files or intermediate materials for convenience, but long-term storage is not guaranteed unless specifically arranged.

Physical materials held for future use may be subject to storage limits or storage charges.

• Payment terms are those shown on the quotation, invoice, account agreement, or approved credit arrangement.
• Please inspect completed work promptly. If you believe there is a shortage, defect, or production error, contact Paper Moon as soon as practical with the job information and examples.
• We will review the work against the approved specifications and determine an appropriate remedy for a verified production issue.
• Paper Moon is not responsible for errors present in customer-supplied or customer-approved content unless correcting those errors was specifically part of our agreed scope.

The customer is responsible for having the right to reproduce the supplied text, photography, logos, illustrations, trademarks, likenesses, and other content. Paper Moon may decline work that appears unlawful, infringing, defamatory, fraudulent, or otherwise inappropriate for production.

If permissions, releases, or licenses are required, they should be secured before production begins.

Applicable sales tax, use tax, fees, or other required assessments will be handled according to the transaction and current requirements. Customers claiming an exemption are responsible for providing valid documentation before invoicing when required.

Commercial printing is full of exceptions: paper availability, finishing tolerances, folds, binding, color, mailing, signs, displays, and specialty production can all affect the best approach. The written quotation for your project is the place to resolve anything that differs from these general standards.

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